BetterTrades Presents
BetterTrades Customer Service
Few things are more aggravating than to have questions or problems with a product and learn that the company's department that's named "Customer Service" should actually be called "Customer No-Service." Fortunately, students who become enrolled in the BetterTrades program don't have to worry about that problem, as the company takes great pride in its extraordinary customer service and technical support.
BetterTrades knows the importance of having knowledgeable people available to answer the phone and field your questions. Your time is valuable and the company doesn't want you to grow old while waiting on hold or cooling your heels while waiting for someone to tell you why the computer isn't speaking the proper language. That's why company founder Freddie Rick has always insisted that service departments are held to high standards and accountability. He expects students to be treated respectfully and courteously at all times and demands that problems are solved in a timely manner.
The customer service agents at BetterTrades are available for consultation 88 hours each week, meaning anyone with a question about how to set up a bear call spread or how to fix the problem with their Extreme Charts can get the problem solved in a speedy manner. Students get to call the customer service department on the phone from 8 a.m. to midnight on Monday through Thursday, and from 8:30 a.m. to 8:30 p.m. on Friday and Saturday. The department is closed on Sunday.
Agents can't give trading advice, but they are available to help answer trading questions about the A-B-Cs and 1-2-3s or the mechanics of a trade. Each employee goes through a constant training process, so they're able to help instead of simply take a phone number and have someone else respond the next day. They take trading classes and are actually encouraged to get involved in the market, either on a funded or non-funded basis. So whenever you call headquarters you'll get a well-grounded answer instead of just a shrug of the shoulders.
Agents can also clear up any problems that might exist in a student's account, such as giving them credit for classes that were cancelled or forwarding them any manuals or prerequisite materials that were missed. They can also explain the six-month BetterTrades guarantee, provide advice for establishing a brokerage account, and help students acquire any special pricing for an upcoming class or event.
The technical support staff is equally exceptional, with a legion of top technicians to answer questions and fix problems. Whether you have problems loading Markay Latimer's scanning program, don't understand how to fix Extreme Charts, or can't get the intraday charts on Real Time Markets, please don't hesitate to call for help. If the tech support person can't walk you through the solution, they can enter your computer and fix the problem while you watch it take place before your very eyes.
Newcomers can also get the technical support staff to help them with the computer requirements that will best optimize the company's tools (Dedicated Trader, Real Time Markets, and Extreme Charts) and help them get around any potential problems. And when you have trouble loading a class, the tech staff will help cut through the problems and get you to class on time!
